Stitch Direct Shipping & Returns Information When will my order be despatched? We try to hold as many items in stock as possible. Some of our products are made to order and others come from overseas; while we always try to maintain adequate stock levels, unforeseen delays do sometimes occur. If the item ordered is in stock then we will aim to despatch within 2 working days of your order being received. If only part of your order is in stock then we may despatch the part of the order, and send the remaining items at a later date. You will not be charged twice for delivery and we will you notify you of any delay in sending your order. How will my order be despatched? UK Delivery Within the UK orders are shipped by Royal Mail 2nd Class post. Royal Mail aims to deliver 2nd class items by the third working day after posting. For additional peace of mind you can choose to have your item sent by recorded delivery: with proof of posting, signature on arrival and Royal Mail online tracking, your delivery is easy to trace. If you prefer we can send your items by Royal Mail 1st Class Standard or Recorded. Please select the required option at the checkout. If you require guaranteed next day delivery, we can send your items by Royal Mail Special Delivery which will deliver before 1pm next day. Your order must be received by 1pm to be delivered the next day and this guarantee is subject to stock availability. International Delivery Overseas orders under 2kg are mailed by Royal Mail Airmail Small Packets. The Royal Mail aims to deliver to European destinations within three working days and worldwide within five. Overseas orders over 2kg are mailed by ParcelForce International Standard. This generally takes 3-5 working days for Europe and up to 10 working days worldwide.

What are the postage and handling charges? UK Delivery UK Standard 2nd class delivery is £2.50. UK Recorded 2nd class delivery is £2.95. UK Standard 1st class delivery is £3.50. UK Recorded 1st class delivery is £4.50. UK Special Delivery is £5.99. International Delivery The postage and handling charges for overseas orders are based on the weight of the goods ordered and the shipping costs. These are automatically calculated when you checkout. Please note that overseas deliveries may be liable for customs duties when it reaches the destination country. We do not collect or control these charges and we cannot predict what they may be. For more information you may wish to contact your local customs office.

How do I return goods? Stitch Direct guarantees that if you are not entirely satisfied with your purchase and return the item(s) concerned within 28 days of receipt and in a resaleable condition, it will replace or refund payment in full. Delivery charges will be refunded if the return is a result of our error. If you believe your goods are faulty or have been damaged in transit, please give details via email to stitchdirect@ccpuk.co.uk quoting 'Damaged Products' in the subject header. Please re-package the item(s) securely including a copy of your order statement and return them to: Returns Department Stitch Direct Well Oast Brenley Lane Faversham Kent ME13 9LY England Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.